Our delivery hours are on Monday to Friday between 8:00 AM - 12:30 PM.

You will recieve an email when your order has been marked as ready for delivery.

We aim to deliver within 24 hours of placing your order. 

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Take a look at our return policy, here.

As of July 28, 2026, please be advised that ESC Limited will begin charging for ceiling fan evaluations by our in-house electrician.

Evaluations will only be considered for ceiling fans purchased at ESC Limited and within 6-months of purchase (a receipt must be provided). Customers requesting a ceiling fan review will be required to pay an $85.00 service fee in full before the electrician is dispatched. 

Our electrician will inspect the fan to determine whether it is faulty or if it has been installed incorrectly. Fans that are deemed to have a manufacturing fault, the $85.00 fee will be reimbursed to the customer. The electrician will either fix the fault, or a replacement fan will be provided. Please note, ESC’s electrician does not install replacement fans.

Customers will not be reimbursed if ESC’s electrician deems the fan to be installed incorrectly and will not be responsible for reinstalling it. Fan evaluations will take place on Monday’s between 9am - 3pm.  No other days or times will be offered.

Great Question! Take a look at our vendors on our Special Orders Page, once you see something special, please fill out the form at the bottom of the page with the information outlined.

Someone from our sales team will respond confirming your request, with a quote & estimated time of arrival.

Due to COVID-19 slowing down the manufacturing process, we estimate 8-12 weeks for the Special Order process. Please note that every vendor and order is different so these times will vary.