Return Policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Goods such as food, bulbs, candles, personal care, card stock and gift wrap cannot be returned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase. If you ordered online, we require a confirmation email as the proof of purchase.
Please do not send your purchase back to the manufacturer.
Items to be returned must be physically brought back to 4 Mill Creek Road, Hamilton, Bermuda before a refund can be issued.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days. This will sometimes require a phone call conversation with a sales manager to credit a card back. Alternatively, you may need to provide your bank information via email response and ESC Limited will wire the refund amount to you directly.
In the event that an item you ordered online is no longer available, a sales manager will contact you with options to move forward.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@escbermuda.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@escbermuda.com and send your item to: ESC Limited, 4 MILL CREEK ROAD, Hamilton HM02, Bermuda.
Ceiling Fan Evaluation Policy
As of July 28, 2026, please be advised that ESC Limited will begin charging for ceiling fan evaluations by our in-house electrician.
Evaluations will only be considered for ceiling fans purchased at ESC Limited and within 6-months of purchase (a receipt must be provided). Customers requesting a ceiling fan review will be required to pay an $85.00 service fee in full before the electrician is dispatched.
Our electrician will inspect the fan to determine whether it is faulty or if it has been installed incorrectly. Fans that are deemed to have a manufacturing fault, the $85.00 fee will be reimbursed to the customer. The electrician will either fix the fault, or a replacement fan will be provided. Please note, ESC’s electrician does not install replacement fans.
Customers will not be reimbursed if ESC’s electrician deems the fan to be installed incorrectly and will not be responsible for reinstalling it. Fan evaluations will take place on Monday’s between 9am - 3pm. No other days or times will be offered.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you or provided in-store.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should return to: ESC Limited, 4 MILL CREEK ROAD, Hamilton HM02, Bermuda
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.